Comments on: Potentially inaccurate diagnostic functionality http://blog.nasbrill-soft.de/2009/07/potentially-inaccurate-diagnostic-functionality/ ...getting the best out of your Mac and iPhone Fri, 11 Sep 2009 09:48:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: hschottm http://blog.nasbrill-soft.de/2009/07/potentially-inaccurate-diagnostic-functionality/comment-page-1/#comment-7 hschottm Wed, 22 Jul 2009 22:46:02 +0000 http://blog.nasbrill-soft.de/?p=3#comment-7 @Boris: I don't know if the "american centric" way has to do with the actual problem. In fact I thought (before this happened) that the best support I've ever had was with companies in the US. But treating developers the way Apple does at the moment is so random and unfair, I don't want to accept it. At least I want to know a comprehensible reason for the rejection (but I think there isn't one). @Boris: I don’t know if the “american centric” way has to do with the actual problem. In fact I thought (before this happened) that the best support I’ve ever had was with companies in the US. But treating developers the way Apple does at the moment is so random and unfair, I don’t want to accept it. At least I want to know a comprehensible reason for the rejection (but I think there isn’t one).

]]> By: Dave Howell http://blog.nasbrill-soft.de/2009/07/potentially-inaccurate-diagnostic-functionality/comment-page-1/#comment-6 Dave Howell Wed, 22 Jul 2009 16:55:41 +0000 http://blog.nasbrill-soft.de/?p=3#comment-6 We got an identical rejection for one of our updates of Air Sharing Pro. Air Sharing and Air Sharing Pro both include a feature that displays your iPhone's IP address and Bonjour address, or, if none is available, an indications either that Wi-Fi is disabled, or that the iPhone is not currently connected to a network, as appropriate. We didn't do anything nefarious to accomplish this. No secret private methods, no hacked private frameworks, and no stepping outside the sandbox. We had already had about ten updates accepted with this feature, without a hitch. But apparently a fresh batch of wet-behind-the-ears web-designers-cum-App-reviewers had been contracted, and by the luck of the draw one of their ilk had been assigned to review our submission. After the rejection, we complained to our partnership manager (who ignored us, because he has already publicly stated on his blog that his employment at Apple is soul sucking, and he evidently just wanted to go home to Santa Cruz and mope to some emo music, but I'll save the details of that one for another rant), complained to somebody else at WWDR (who actually takes his job seriously and was very helpful) and resubmitted the identical binary. The re-submission was accepted without a problem. When the Fickle Finger of Fate pokes you in the eye, all you can do is put ice on it and use the other eye. Re Boris's suggestion that this somehow demonstrates an "american centric" view, could you elaborate? I don't see how that's relevant to this story. Not that it's not true; I just don't see how you got there from here. But I'll grant you arrogant and ignorant. Our latest adventures with the App Store reviewers is detailed in <a href='http://dshowell.wordpress.com/2009/07/14/warning-%e2%80%9cintense-nudity%e2%80%9d/' rel="nofollow">my blog</a>. We got an identical rejection for one of our updates of Air Sharing Pro. Air Sharing and Air Sharing Pro both include a feature that displays your iPhone’s IP address and Bonjour address, or, if none is available, an indications either that Wi-Fi is disabled, or that the iPhone is not currently connected to a network, as appropriate. We didn’t do anything nefarious to accomplish this. No secret private methods, no hacked private frameworks, and no stepping outside the sandbox. We had already had about ten updates accepted with this feature, without a hitch. But apparently a fresh batch of wet-behind-the-ears web-designers-cum-App-reviewers had been contracted, and by the luck of the draw one of their ilk had been assigned to review our submission.

After the rejection, we complained to our partnership manager (who ignored us, because he has already publicly stated on his blog that his employment at Apple is soul sucking, and he evidently just wanted to go home to Santa Cruz and mope to some emo music, but I’ll save the details of that one for another rant), complained to somebody else at WWDR (who actually takes his job seriously and was very helpful) and resubmitted the identical binary. The re-submission was accepted without a problem.

When the Fickle Finger of Fate pokes you in the eye, all you can do is put ice on it and use the other eye.

Re Boris’s suggestion that this somehow demonstrates an “american centric” view, could you elaborate? I don’t see how that’s relevant to this story. Not that it’s not true; I just don’t see how you got there from here. But I’ll grant you arrogant and ignorant.

Our latest adventures with the App Store reviewers is detailed in my blog.

]]> By: Boris http://blog.nasbrill-soft.de/2009/07/potentially-inaccurate-diagnostic-functionality/comment-page-1/#comment-5 Boris Mon, 20 Jul 2009 10:40:53 +0000 http://blog.nasbrill-soft.de/?p=3#comment-5 Somehow, this story reflects pretty much the american centric and ignorant/arrogant view of Apple, at least perceived by the clients. I wish apple would listen more and treat their clients better, even from abroad. Maybe there is a lack of competition in the market segment. Somehow, this story reflects pretty much the american centric and ignorant/arrogant view of Apple, at least perceived by the clients. I wish apple would listen more and treat their clients better, even from abroad. Maybe there is a lack of competition in the market segment.

]]> By: AppStore needs fixes http://blog.nasbrill-soft.de/2009/07/potentially-inaccurate-diagnostic-functionality/comment-page-1/#comment-2 AppStore needs fixes Wed, 15 Jul 2009 21:48:06 +0000 http://blog.nasbrill-soft.de/?p=3#comment-2 [...] Potentially inaccurate diagnostic functionality [...] [...] Potentially inaccurate diagnostic functionality [...]

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